Refund and Returns Policy

Refund & Return Policy
Effective Date: March 14, 2025
At Zatoon Mart, customer satisfaction is our priority. Please read our refund and return policy below:

1. Eligibility for Returns: Returns are accepted within 7 days of purchase. The item must be unused, in original packaging, and with proof of purchase.
2. Non-Returnable Items: Items such as personal hygiene products, clearance sale items, and perishable goods cannot be returned.
3. Refund Process: Upon approval of the return, refunds will be issued via the original payment method within 7-10 business days.
4. Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
5. Exchange Policy: Exchanges are allowed only for defective or damaged items.

For further assistance, contact zatoonmart.com@gmail.com.